Question 1

What does a roller shutter door cost in South Africa?

Accepted Answer

Price follows the opening size, the slat specification, and whether the door is manual or motorised. A single domestic garage door sits at the bottom of the range; a wide motorised industrial shutter with wind locks and safety devices sits at the top, and the gap between them is large. We quote per opening after a site survey rather than publish a figure that turns out to be wrong for your building. Send us the width and height and we can usually give you a budget range on the phone.

Question 2

How long does it take to manufacture and install a roller shutter door?

Accepted Answer

For a standard door on a straightforward opening, expect roughly two to four weeks from accepted quote to installed door. The survey happens within a few days of your call, the quote follows within one working day of measuring, and manufacture takes the bulk of the remaining time because each door is built to your measured opening rather than pulled from stock. Fire-rated doors and unusual sizes take longer. If you have a hard deadline, say so upfront and we will tell you honestly whether we can meet it.

Question 3

Which Zimbabwe cities and towns do you cover?

Accepted Answer

All 18 of them. Our teams work Zimbabwe every day and the list runs Harare, Bulawayo, Chitungwiza, Mutare, Gweru and 13 more. Breakdowns are attended same-day wherever we can reach you, and the measured survey is free anywhere in Zimbabwe. If your town is not named above, call anyway &mdash; it is usually on the way to one that is.

Question 4

How quickly can you repair a roller shutter door that has broken down?

Accepted Answer

In greater Zimbabwe and Pretoria we aim for same-day attendance on emergency breakdowns, and our standby number is answered around the clock on 082 333 9999. Elsewhere in the country it depends on where our nearest team is that week. Our standby vehicles carry the components that fail most often, so a large share of breakdowns are fixed on the first visit. Where a door cannot be fully repaired on the spot, we secure the opening before leaving so you are not left with an open building overnight.

Question 5

Can you repair a roller shutter door that another company installed?

Accepted Answer

Yes, and most of our service work is exactly that. We repair and maintain all common makes of roller shutter, sectional and high-speed door on South African sites, and we stock or can source the usual wear parts. Where a component is proprietary and genuinely no longer available, we tell you immediately rather than stringing out repairs on a door that cannot be kept going. Send a photo of the door and the motor plate and we can often identify what is needed before anyone travels out.

Question 6

Will my roller shutter door still work during load shedding?

Accepted Answer

Every motorised door we install has a manual override, so you are never locked in or out when the power goes. Beyond that we can fit a battery backup that keeps the door operating normally through an outage, typically for dozens of cycles before it needs mains power again. Mention load shedding when we quote and we will include the backup priced as a separate line so you can decide. On commercial sites where trucks need to keep moving, it is usually worth it.

Question 7

What is the difference between a roller shutter door and a sectional door?

Accepted Answer

A roller shutter door curls the curtain around a barrel above the opening, so it needs almost no ceiling space behind the lintel. A sectional door lifts panels flat against the ceiling on horizontal tracks, which needs several metres of clear headroom but seals better and insulates better. If your building has low headroom, obstructions above the opening, or services running across the ceiling, a roller shutter is usually the only option. Where headroom allows and thermal performance matters, a sectional door may be the better door. We will tell you which suits your opening at the survey.

Question 8

How long does a roller shutter door last?

Accepted Answer

A well-specified industrial roller shutter door that is serviced regularly will run for well over a decade, and often considerably longer. The limiting factor is usually the spring assembly, and spring life is measured in cycles rather than years — a loading bay door opened forty times a day wears out far faster than a store room door opened twice. This is exactly what a service contract is for: springs and limit switches are replaced on a planned visit at a fraction of what the same work costs at 22:00 on a Sunday with a truck waiting.

Question 9

What size roller shutter doors can you manufacture?

Accepted Answer

Doors are manufactured to your measured opening rather than to stock sizes, up to roughly 8 000mm wide depending on the slat gauge and drive selected. Unusual openings, non-square openings and awkward headroom are normal work for us — in fact most replacement jobs involve an opening that is not quite square, which is why a door cut down from a standard size tends to leave gaps at the guides that let in rain and dust. Send the width and height and we will confirm what is achievable.

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